Refund Policy
Ceylon Adventure Sports – Kitulgala
Bookings & Payment
To secure your booking, an advance payment is required via our online paymentsystem. This payment confirms your reservation and allocates our team, guides, equipment, and time slot exclusively for you.
Refunds & Cancellations
Please note: All payments made are strictly non-refundable. Due to the nature of our business and limited availability, once a booking is confirmed, your selected slot is blocked from other customers. In the event of a cancellation or no-show, we are unable to reassign that slot or recover the cost. As a result, we do not issue refunds for any reason, including personal cancellations,weather-related changes, or travel issues
Rescheduling Policy
In special cases, we may consider rescheduling your activity if requested at least 7 days in advance of your scheduled date. Rescheduling is subject to availability and no guaranteed.
Contact Us
For inquiries related to bookings or rescheduling, please contact us:
📧 Email: [email protected]
🌐 Website: www.ceylonadventure.com